CHARLESTON TELECOM SOLUTIONS, LLC VoIP Telephone Service (including 911 calling) will not function during a power outage and may not function during network congestion. Use of 911 service is permitted only at a CHARLESTON TELECOM SOLUTIONS, LLC registered local phone exchange service address, otherwise 911 calls will not route directly to a 911 operator. Customers should secure an alternative to 911 service.
911 service will NOT work on a call made by the ReachUC App or another SIP app – App users that require emergency 911 Assistance must use their cell phone’s cell service to contact 911 Emergency services.
VoIP 911 service is different from traditional 911. The Enhanced 911, or E911, service that is available to CHARLESTON TELECOM SOLUTIONS, LLC’s customers have the ability to deliver the address, name and phone number of your phone to the Public Service Answering Point (PSAP) in your area.
This information is delivered from a database that requires up to 7 days to update once the new information is provided. If you move your VoIP phone to a different address, updating the E911 database requires additional effort on your part. For each phone line you must notify CHARLESTON TELECOM SOLUTIONS, LLC and register a physical address with CHARLESTON TELECOM SOLUTIONS, LLC.
If you move or move your VoIP service to a new physical address, it is your responsibility to notify CHARLESTON TELECOM SOLUTIONS, LLC of the new physical address at least 10 business days prior to moving the phone. Please make sure that the physical address on your CHARLESTON TELECOM SOLUTIONS, LLC Service Activation Form is the correct physical address where your phone will be used.
If you do not provide CHARLESTON TELECOM SOLUTIONS, LLC with the proper address and require the use of emergency services, your E911 calls will appear with your old address information resulting in emergency crews being dispatched to the last registered physical address.
VoIP equipment, such as telephones, ATA’s and associated network hardware do not work without power. In the event of a commercial power outage, your phone service will not work without you providing the electricity locally to power the equipment.
CUSTOMER AGREES TO HOLD CHARLESTON TELECOM SOLUTIONS, LLC, ITS PRINCIPALS, OFFICERS, DIRECTORS, AND EMPLOYEES HARMLESS FROM ALL CLAIMS REGARDING E911, THE FAILURE OF E911 TO RESPOND, OR THE INABILITY TO ACCESS E911 FOR ANY REASON.
